Sim card lock code

[SweetsT]

Samsung phone ...sim card unlock code ???

[Tawny]

When I switched from Bell to Public Mobile, I discovered that my phone had been locked to Bell (even though I had purchased the phone unlocked, it had locked itself to the carrier of the first sim card I used).

I went to the Samsung website and used their Chat Support to help me. It was very easy and free. I just needed to provide my IMEI# and phone model. They gave me a network unlock pin, and right away my phone worked with Public Mobile. 

[BKNS27 · Accepted solution]

@SweetsT 

What model of Samsung is your phone?

You may need PUK from Samsung Canada. They can be reached 24/7 through Chat at:

https://www.samsung.com/ca/support/contact/# 

Additional information with PUK problems:

https://www.samsung.com/ca/support/mobile-devices/galaxy-smartphone-how-to-enter-an-unlock-code/ 

If it is a PUK for your SIM, contact a CS_Agent by creating a ticket through SIMon Chatbot or private message them on this Community page. They are available from 6:00am to 10:00pm EST so keep your eyes on the envelope icon above for a reply from them.

[darlicious]

@SweetsT 

What's your make and model? Is your phone more than 4 years old? You can call your previous provider and ask for the unlocking code. You will need to give them the IMEI # of your device. Providers are required to give you the code upon request, without delay and free of charge. 

[computergeek541]

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@SweetsT wrote:

Samsung phone ...sim card unlock code ???

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SIM Network Unlock PIN?  If your phone is asking for that, that means that your phone is locked to a carrier. Contact that carrier or Samsung Canada.