Sim card change

[Markdakota]

• Need to change SIM card to new one lost old phone need same number and it will not let me update new SIM card information. 

[Timer]

@Markdakota 

How to SIM Swap > http://publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

and use browser from computer,and clear cache and cookies and use one page inPrivate mode,or safari on private mode, and get verification code choose by email for SIM Swap.

[dabr · Accepted solution]

@Markdakota    Is the account suspended or put into Lost/Stolen mode?  If the latter, then you need to Resume service first, or make a payment first if the account is suspended.

edit:  @Markdakota  make sure you clear your browser cache/cookies and use incognito mode before retrying to log into the account.

[computergeek541]

Is there some type of webste error message?