Sim card activation

[AllanB]

Set up account last week. System said I had esim so attempted. It failed. Order sim card. Now find account is being charged with activation. Trying to activate with new sim. System still locked in esim loop. Tried change sim card. System sending secure safe code to cell number not yet active. Crazy loop.

[slusagm]

@AllanB 

you got your sim card yet?  when you have the sim card with you, ask PM to help to update he sim card number, also ask them to give you a possible refund with the eSIM as that didn't work

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

[GQMJ]

Did you get an answer to this yet?