Sim card activation problems

[Marvelfan]

Having trouble with Sim card activation.  App shows my plan has been activated.  Have tried restarting,reinserting Sim, and clearing network settings.  Anyone with tips or suggestions aside from submitting a ticket which I have done?

[Nelly_rocky]

When you open a ticket does customer service agent call you back to resolve an issue? Or it’s all on line to fix issues?

[Marvelfan]

From mobile klinik - new

[hTideGnow]

hi @Marvelfan 

look like the sim was not setup probably on the system.  You will need PM support agent to fix

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[BKNS27]

@Marvelfan 

Where did you purchase the SIM?
SIMs can only be activated once .