07-30-2026 03:19 PM
My sim card has been in the mail for 27 days. I cannot get chatbots to help. I need a phone. Where is my SIM card
07-30-2026 03:43 PM
We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.
07-30-2026 03:30 PM
@Dirt11
You will need send a private message to CS_Agent. It will take a few hours to respond:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
I will try to escalate your post to CSA_PM who should private message you
