Sim Card

[Douglepong]

I'm not getting any service. What should I do?

[JenniferSK]

If you click on your settings, then "Cellular", see if you have 2 SIM's listed, primary and secondary. 

Make sure the Public Mobile is the Primary SIM and make the secondary SIM the one from your previous provider and turn it off. The issue could be your phone has 2 active SIM's. Then you should see the cellular network bars show up once you make the Public Mobile the primary SIM and turn off the secondary. Let us know if that resolved it. If not send a private message through that link above, I've read others that got a new eSIM provided by an agent and that worked to fix (if there was a charge, they will credit it.)

[BKNS27]

@Douglepong 

Did you port your old number over to PM? If you are porting over your number. You need to reply to the text from your previous carrier with YES with your old SIM in your phone.

Or did you pick a new number?

Then you need to reboot your phone by powering off then back on.

If that didn’t work then you need to contact a CS_Agent to investigate the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437