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Signup for AutoPay not working

danbari
Great Neighbour / Super Voisin

Hi, 

 

Every time I try to add my credit card details for autopay it gets declined. I tried other cards and still the same issue. What should i do for it to work? I really don't like the hassle of getting vouchers. Not to mention, i'm losing on the benefits of being part of Autopay.

 

Thanks

4 REPLIES 4

Lemony_Snicket
Town Hero / Héro de la Ville

Too many failed attempts apparently locks out the credit card.  Probably best to contact the moderators for support.  Click on the question mark and select submit ticket.

totalUser
Mayor / Maire

If you still getting nowhere with it maybe moderators could help you

ChuckYeah
Mayor / Maire

Look up the address that is Registered with the credit card company. It must match exactly.

 

Check out your last bill or go online to find this info, and follow @geopublic 's advice also.

geopublic
Mayor / Maire

@danbari  Do not enter anything in the APT# field and no spaces when entering your postal code.

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