01-16-2019 02:01 PM - edited 01-05-2022 03:04 AM
01-19-2019 03:06 AM
01-16-2019 02:33 PM
@Kayla-wx wrote:I can't sign in to my account, says it can't verify my email
Try using the lost password function: https://selfserve.publicmobile.ca/forgot-password/.
If that fails, click this: message to moderators to send a private message to the moderator team with a description of your issue. Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in 24 hours, but can take a few days.
Do not send multiple messages. This increases the queue and adds to the time moderators take to locate all your messages.