Hello,
My son bought a new phone. We downloaded the Public Mobile app on his new phone to get a new eSim on it. We forgot the password for his email. We tried resetting the password, and the system doesn't recognize any of his 3 emails. We tried sending a code to his phone number but the system says it doesn't exist. We tried connecting with an agent but we need to sign in to get past the bot, but of course, we can't sign in!! We're stuck in a loop.
His old phone still has the eSim because he can make calls, text, etc. but the app says his phone number doesn't exist when trying to login.
Does anyone have a workaround!
