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Shortchanged on add on

luckered
Great Neighbour / Super Voisin

Addon data disappears far faster than original 8 gig. I bought 1 gig addon - and it only credited .5 gig

 

What gives?   Think this has happened before. What a scam 

7 REPLIES 7

@Jico   the 20GB for $55 is still there

Make sure you login My Account using Incognito mode, then go to Plan & Add-ons page, click Change My Plan.  Once you are there, make sure you aware the plans are now grouped by 3G Speed and 4G Speed.  Click 4G Speed first, then use the yellow arrows to scroll down for the $55 plan

 

Jico
Good Citizen / Bon Citoyen

I was also trying to take advantage of a 20 gig promo but it seems to have disappeared. 
Thanks for the info.  Helpful.  

Jico
Good Citizen / Bon Citoyen

Thanks.  My account ate two extra gigs. Wish there was a real person somewhere. But had a delightful chat with the robot. 

Jico
Good Citizen / Bon Citoyen

But then again - nothing could be as bad as Bell. Scam artists   
I was misreading the data info. Just don’t see how I could use 1 gig in a day. 

hairbag1
Mayor / Maire

Use the little circular arrow at bottom of add-ons to see how much data add-on you have remaining.

add.jpg

will13am
Oracle
Oracle

@luckered , are you saying you bought a 1GB data add-on but was given only 500MB?  There are only 2 data add-ons, 1GB and 200MB.  Maybe recheck your online account using incognito mode, there might  be some outdated cached information.  

luckered
Great Neighbour / Super Voisin

But still not as bad as Bell so I'll stay for a while more.