Service

[Rmaclise1]

Upgraded my subscription from 20 to 60 gb today and since the change occurred I haven't been able to access data at all without wifi. 

help!!

[slusagm]

You don't respond to the email, you check the community inbox in this site and respond there 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Rmaclise1]

Didn't work. 
but thanks 

tried to send another ticket. 
The first said don't respond to that email. 

i don't know here I'm supposed to respond to 

[slusagm]

Reboot your phone and Reset Network Settings on the phone, make sure data limit is not enabled 

But if still no access to data, you will need to ask PM to check and help 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage