06-20-2025 07:14 PM
I am not able to dial out, it says emergency calls only, anyone know what the problem is?
06-20-2025 07:21 PM
hi @DIOZZO1
can you tell if mobile data and sms works
if you have a physical sim card, you can try it on another phone.
if you tried everything but nothing helps, report this to PM support agent. Submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
06-20-2025 07:19 PM
I will try everything thanks
06-20-2025 07:16 PM
Check first is your account is active.If yes, pull SIM out, clean contacts, push it back.If yes, try your SIM in another phone.
If you have eSIM, difficult to troubleshoot...
look like network issue, check any network outage in your area
https://www.telus.com/en/bc/outages
You can also try reboot your phone and Reset network settings.
