Service outage

[Lesley6]

I cannot place calls or receive calls. My subscription is current. I have done all troubleshooting suggestions. How do I regain my service please? Or is there currently an outage near Forestburg Alberta?

[BKNS27]

@Lesley6 

To reset your Network Settings: 

Go to Settimgs-General Manage-Reset-Reset Network Setting-click on Reset Settings.

You will need to re-enter your Modem/Router password if you connect to home wifi.

[slusagm]

Glad you find out the reason.  Reboot phone often and it can come back any time.  You can also change network mode , LTE or 5G and see if better 

[Lesley6]

Looks like there has been some cable damage in Halkirk Alberta which is about 28 mins from my location. I googled and it may affect my cell service

[Lesley6]

No outage on Telus map

[Lesley6]

Forestburg Alberta. I will check the map

[slusagm]

Not what phone, which city.. or you checked Telus outage map?

[Lesley6]

Samsung S22

[slusagm]

Which city?

Check Telus outage map

https://www.telus.com/en/mb/outages

Report the issue 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Lesley6]

When I try to make a call it says I am not registeted on Network

[Lesley6]

I found network settings and reset. No change

[slusagm]

What phone you have?

[Lesley6]

I have restarted my phone. I dont know how to reset network settings?

[slusagm]

So, you cannot even connect to the network?

Reboot phone and Reset Network Settings