Service out?

[CathyHues]

Why am I unable to make or receive calls for the last several hours?

[Metal1967]

The 3 g plan could only call out… couldn’t receive calls or send or receive text.. once switched to 3 g only everything works fine

[softech]

@Metal1967   there is no confirm outage on Telus service status page.  But it's true there are multiple posts about service issues today

[Handy1]

@CathyHues 

Check 

Outage   map in your area:

https://istheservicedowncanada.com/

[Metal1967]

@softech  East of Toronto 

[softech]

@Metal1967   welcome back , 

are you in AB?  there is some outage in AB

[Metal1967]

Have 2 phones one on a 3G plan one on 4 g plan.. the 3G plan stopped 4 g was fine.. switched settings to 3 g service came back

[esjliv]

@CathyHues - service is probably temporarily out, hopefully back soon.

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

[softech · Accepted solution]

@CathyHues   

which city/province you are at?

Did you check if your account status is active?  To avoid browser cache confusing,  please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue.  Click "Pay Now and Resume Services" to make a manual payment 

If it shows active,

• first try to reboot the phone
• If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage