Service not working

[Lovepreet74]

Hello. My account is renewed today. I upgrade my plan. I can call someone but I can’t receive any calls. The data service is also not working. Tried resetting the network and turn on or off the device. Nothing seems to work.

[jared_la]

Hmm, that's strange. Usually if you run out of minutes, they still let you accept incoming calls, but it doesn't sound as if that's your problem since the plan just renewed today.

[RossN]

hi there have been issues the last couple of days with plan changes meesing up , you need to contact customer service agent to fix it for you

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[JK8 · Accepted solution]

@Lovepreet74 

There have been issues last few days. Contact an agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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