Service not good

[HuaHua1954]

I did not receive SIM card for more than 2 weeks. Send email no response. Try to create a ticket-unable to. The screen went blank. I would like to cancel the inactivated subscription and get a total refund

[BKNS27]

@HuaHua1954 

Some members have indicated that it took up to 3 weeks for the SIM to arrive. 
You may want to contact a CS_Agent to arrange for pickup of a SIM from your local Telus/Koodo/Mobile Klinik store if It more than 3 weeks.

[slusagm]

sorry, we are just customer, you need to contact PM to track the SIM or ask for cancellation.  You send them a message yet? 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage