Service not activated on network

[gaaaro]

Service not activated on network despite it saying it’s active on my profile. All steps were followed and eSIM installed but not able to receive text messages or dial out. I receive a 7b1 error when dialling out. I’m a new customer and enrolled with a new number and not porting one from an existing plan.

So far it’s been dismal as there is no one to reach out to over the phone to solve this issue.

any help would be greatly appreciated 

[hTideGnow]

hi @gaaaro 

remove the old carrier sim card,  or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

Then put the PM sim card in the phone, or if eSIM, you should be good 

Next,  go to Sim Manager or Settings->Cellular and check if PM sim is showing there.  Make sure the Public Mobile sim is enabled , or Turn on this line  option is toggled on.  Also, change the label to Primary

Reboot your phone and Reset network settings and test and confirm if all work or let us know of if any the following does not work: inbound and outbound calls, inbound and outbound text, mobile data.

if the sim not connecting, ask PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage