.Service issue

[AusDonn12]

My phone service has not been working since Friday. My account doesn't renew the cycle until Monday, yet I cannot receive calls or use the internet or wifi. 

[softech]

@AusDonn12 

Please make sure you updated the Carrier Profile (from Settings > General > About )

Make sure PM sim is enabled and set as Primary 

Then proceed with a Reset Network Settings after a device reboot (from Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings )

[AusDonn12]

I have an iPhone 13. I can now make calls and do regular text, but still no other apps that require wifi.

[softech]

@AusDonn12 

What phone do you have?

If you have an Android, make sure Data limit is Disabled on the phone

and Try this:
navigate to the Settings menu. Once you are there, go to Network and Internet and Mobile Network . You’ll have to go to Advanced Settings and then finally Access Point Names .

Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D      (or try:   4D4F)

[AusDonn12]

I have gone through every single channel possible. Whatsapp, Instagram, Snapchat and any other social media type app are not working. I've tried to hard reset my connection with the towers and I'm still unsuccessful in connecting. Also tried checking for outages and there is nothing. 

[hairbag1]

@AusDonn12 

Confirm that you have Data enabled in Settings…and disable Wifi Assist if it isn’t already.

[AusDonn12]

So I was able to place a call and receive text messages now, but the actual data isn't working. I logged into my account and it is active. I also tried calling the Public Mobile number provided and it says that my account will renew at 2am on Monday. so I'm not too sure what's happening and why I'm not able to use the wifi.

[softech]

@AusDonn12 

None of the Voice calls , text, data work? 

Login My Account and confirm if your account is active.  If you cannot login to check, call 1.855.4PUBLIC from another phone and enter your number to check

If account is active, make sure your disable Mobile Data Limit, and perform a Reset Network Settings after a device reboot 

Also, check any local outage:

https://www.telus.com/en/bc/outages

If you have a physical sim, test it on another phone 

Last, ask PM customer support to check and re-provision the account if needed.  Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

[AusDonn12]

Yes, I've been having these same issues since Friday. It says that I have no service. I've tried turning the airplane mode on/off and restarting my phone and it won't allow the network to connect.