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Service is not working

Kevin9
Great Neighbour / Super Voisin

I bought a new pubilic card, created a new number that has been activated, and the package-cost has been deducted, but when I inserted the new SIM card into my iPhone, it always showed no service. After waiting all night, there was no service. Calling this new number with another number can get through, but my new card has no response or prompts. I have tried shutting down and restarting the phone, including reinserting the SIM card, but this problem has never been resolved, which annoys me because I am anxious to use it!

1 ACCEPTED SOLUTION

Accepted Solutions


@Kevin9 wrote:

@will13am  Yes, the new account is shown as an active account, and I tried to insert a new SIM card on other iPhones, but it also showed no service. But my friend’s public card was inserted into my iPhone and it was quickly read.


@Kevin9 Certainly sounds like a sim/account issue. Contact a moderator for help.

 

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.

 

View solution in original post

16 REPLIES 16

will13am
Oracle
Oracle

@Kevin9 , does the new account show as active?  Are you able to try the SIM card in another phone?

kb_mv
Mayor / Maire

@Kevin9 wrote:

I bought a new pubilic card, created a new number that has been activated, and the package-cost has been deducted, but when I inserted the new SIM card into my iPhone, it always showed no service. After waiting all night, there was no service. Calling this new number with another number can get through, but my new card has no response or prompts. I have tried shutting down and restarting the phone, including reinserting the SIM card, but this problem has never been resolved, which annoys me because I am anxious to use it!


@Kevin9 What do you mean "calling this new number with another number can get through"? Does it go to voicemail? When you go into your self serve account, it shows as "active"? How old is your phone? Any chance it is locked to your last provider? Does the sim work in another phone?

kselmak
Mayor / Maire

Can you try different phone?

Can you reset/refresh network

I think you may have to connect it to your pc

@Kevin9 

When calling your number, you said that the call goes.through. Is the Public Mobile.account.that you get sent to?  Try hooking up a USB cable to your phone and.computer and launching iTunes to force Apple's device activation procedues.

Kevin9
Great Neighbour / Super Voisin

@will13am  Yes, the new account is shown as an active account, and I tried to insert a new SIM card on other iPhones, but it also showed no service. But my friend’s public card was inserted into my iPhone and it was quickly read.

@Kevin9 

Is.your friend also using Public Mobile?  iPhone devices often meed to check with the Apple servers after inserting a different carrier's SIM card.

@Kevin9 

If your friend's Publicmobile sim is working on your phone i suggest you contact moderators

Send private message to Moderator_Team


@Kevin9 wrote:

@will13am  Yes, the new account is shown as an active account, and I tried to insert a new SIM card on other iPhones, but it also showed no service. But my friend’s public card was inserted into my iPhone and it was quickly read.


@Kevin9 Certainly sounds like a sim/account issue. Contact a moderator for help.

 

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.

 

Check this, @Kevin9 .   You really should ensure the SIM card matches one registered on self-serve account.

 

In your self service account, choose Change Sim Card.

 

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked. 

 

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

 

From, there, contact a moderator, there are 2 methods:

  1. Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select need a human now.  Follow the prompts to submit a ticket.
  2. Send a private message to the moderator through the following link  here