Service cancelled, think its problems with my M/C

[bradcchurchill]

Hi Guys and Gals,

Completely forget my login password and I think I locked myself out. It's saying my service is cancelled but I think its related to my Mastercard not going thru. Can anyone help? Thanls

[ShawnC13 · Accepted solution]

@bradcchurchill, sorry to hear you are experieincing some issues. 

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[SD08]

If you've tried the password reset already, then your account may need a password reset with the help of a moderator.

Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your e-mail address and phone number.

Password resets are time-sensitive, so be alert for any response from the mods, and don't delay once you get the reset message. 

[Luddite]

Is your phone still working?