Self serve account lockout

[zoeylu]

My self serve account is locked out, and not able to reset the password either, anyone can help??

[KMG]

Unfortunately, you have no choice but to wait for someone from the Moderator Team to answer your private message.  Community members can only offer advice, they cannot access your account.

[zoeylu]

Can someone please slove this today? my parents are out of province and they are unable to use the phone, i need to buy the add-ons for them urgently, thanks for understanding.

[Mary_M]

Hey @zoeylu,

I can confirm that we have received your message. I know that it's taking longer than expected to receive a reply and we're doing what we can to answer as fast as we can. Rest assured that someone will get back to you.

Kind regards,

Mary

[zoeylu]

can't believe it takes so long to reply, the service is really disappointed.

[KMG]

I thought they had fixed this, but I guess not (according to the update).

https://productioncommunity.publicmobile.ca/t5/Announcements/Delay-in-receiving-Self-Serve-password-...

[mimmo]

They are on a  24-48 hour reply time currently

[zoeylu]

i did, i sent the message yesterday and still waiting for their reply...

[mimmo]

@zoeylu@Password reset is broken need to contact mods to reset

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, but can be up to 48 hours.
• There is no need to send multiple messages.

Some good posts/reads:

• Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions