When I check my account my subscription is up to date, by my phone shows SOS. I have turned the phone on and off, physically taken out the sim. Still SOS. How do I get help with this?
I would try your sim in another device if you can or reset your network settings to see if that will help your connectivity issue. But if that doesn’t work, you should reach out to customer service to see if they can solve it on their end.
Please click this link below to message customer service:
Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).
