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SOS mode, again

Momtothree
Great Neighbour / Super Voisin

Today I woke up and my phone has no service.  I toggled the airplane mode off and on.   Still no cell service. Restarted my phone.  Still no cell service. 
I am at my house, where I usually have service.  
What else can I try? 
I’m in Kamloops BC. 
anyone else having this issue? 

2 REPLIES 2

ManjuPathak
Good Citizen / Bon Citoyen

Same here . I don't know what to do !! 

hTideGnow
Mayor / Maire

hi @Momtothree 

i don't think there is any local issue in Kamploops

https://www.telus.com/en/on/outages

so, check your My Account to confirm if any payment and renewal issue, make a payment to resume service if it is on hold now

or ask PM agent to check.  

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

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