SMSC issue with eSIM

[guberm]

Hello,

I moved from the physical SIM to eSIM (it happened a few weeks ago)

After the activation, I paid attention to that I could receive but couldn't send SMS messages.

I checked in my device the SMSC number, and saw the number was not available.

Then I tried to update the SMSC manually (SMSC Number: +16475800172) through the *#*#4636#*#*, but unfortunately, I got an error

 

Does anyone have an idea?

[will13am · Accepted solution]

@guberm , I assume that you have no problems with phone calls and data?  Please try deleting SMS cache and reopening the app.  Maybe that will help.  Customers should not have to do SMSC editing to make SMS work.  If all else fails, reach out to support for assistance.  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[guberm]

of course

[dust2dust]

Did you type in the number in that area and click update also?

[guberm]

Tried already, and unfortunately, the same result

[dust2dust]

On both update and refresh? Maybe try a reset network settings. Or just a full power off restart. Odd that the first screen it's greyed out. I can change mine.