@TristanShu If you phone is form 2017 or later . pM support SMS for phone after certain age
here’s the announcement about it from the community manager
Hey Community,
Starting February 14th, 2024, select customers may be required to update either their settings or upgrade their device to continue using Multimedia Messaging Service, better known as MMS without interruption.
Who is affected by this change?
Customers may be affected if:
- The most recent software update from the manufacturer has not been installed
- Devices are no longer supported by the manufacturer’s software updates
- Devices are purchased outside Canada
You will be contacted to upgrade their device.
For more information on how to update your settings (IOS & Android) or device recommendation to ensure compatibility, review this Help Article.
What is MMS?
Multimedia Messaging Service is the way mobile devices send and receive pictures, videos and group conversations across networks.
MMS is supported across phone manufacturers and operating systems on nearly all phone models that have data capabilities. MMS messages are sent through your normal messaging app that sends and receives text messages.
Note: Third-party messaging services, such as Facebook Messenger and WhatsApp, that have picture, video and group message features are not affected by this change.
What do I do if I get an email saying I need a new or replacement device?
As our network evolves, older devices (usually from 2015 or earlier) may require replacement. Rest assured, your voice, SMS, and data services will not be impacted by this change. We regularly make network updates to ensure our customers are kept up-to-date with the latest security and software updates from manufacturers.
If you’re interested in continuing to use picture and group messaging services we have partnered withMobile Klinik to bring you top-quality Certified Pre-Owned (CPO) phones that are tested and inspected by expert technicians to work like new at a fraction of the cost. With over 150 store locations across Canada, and an online website, Mobile Klinik offer's convenient access to a wide selection of refurbished devices that are backed by a 1 year warranty.
- The Public Mobile Team
