04-07-2024 05:47 PM - edited 04-07-2024 05:48 PM
Was able to get phone calls receiving and making, as well as data working after resetting the network in settings and restarting the phone. But SMS still does not work, I cannot send or receive, it says it was sent but no one gets anything and I cannot get anything from them.
It's a pixel 6a, in the message settings it says that the status is "setting up" still under RCS chats if that means anything important.
2 weeks ago
Were you able to find a resolution for this issue. I recently moved from Roger’s to PS and am having the same issue. I have an iPhone so any help would be appreciated. The support team is asking me to reset and restore my phone but that would erase everything on my phone. Any other options
04-08-2024 11:59 AM
I noticed that too and yeah, a fix would be great! I can't wait to start using my work line 😅
04-08-2024 10:22 AM
Awesome hopefully they'll get to me soon, I sent in a ticket yesterday afternoon. I am sure they have a whole list to go through.
04-08-2024 10:15 AM
Mine is working now! A service rep on here "reset my network" after confirming the port of my number was fine. He then instructed me to turn my phone off for 2 minutes.. and when i turned it back on it worked! About 30 mins later RCS chats started working too.
04-08-2024 08:57 AM
I have a Pixel phone so it does have RCS
04-08-2024 08:44 AM
You’re making the assumption it’s RCS when it’s not. RCS doesn’t apply to Apple.
04-08-2024 08:30 AM
I’m having the same problem. It’s been 3 days. I’m having big regrets switching to PM. I may have to switch back. This doesn’t looking like a good business model for Telus, if it doesn’t get fixed Telus home services will be gone.
04-07-2024 07:03 PM
Well good to know I am not the only one lol
I tried both of what @will13am suggested and that didn't work as well. I turned off the RCS to just use SMS and that wasn't working as well so it must be SMS related then. I submitted a ticket with support so hopefully they get back to me soon and I can pass on any information I get, if it's something that we can do ourselves.
04-07-2024 06:51 PM
This is the exact same issue I'm having after moving over from Fido yesterday. There are many many posts about this issue over the past few days.. but I haven't seen anyone confirm a fix yet. Can anyone chime in if they found a fix?
04-07-2024 06:02 PM - edited 04-07-2024 06:17 PM
@JB_8992 , to get around this problem, disable RCS chat, force stop the message app, delete cache, reboot and then reenable RCS chat. This should resolve the problem. If deleting app cache does not resolve the issue with being stuck on setting up RCS chat, then uninstall the messages app and reinstall it.
Don't bother with messaging support. They really can't do anything about RCS chat issues. If the problem is with regular SMS, then support might be able to help.
04-07-2024 05:49 PM
hi @JB_8992
not sure if system side issue with text after activation, many had same problem. Best to have agent to check and report us back
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437