Community

elwin4297 · 3 weeks ago

Yesterday I accepted an SMS Offer. "Reply YES2"

The reply was, Your new subscription plan will be added to your account next renewal date.

I expected it to say "changed"

Any chance I'm getting a second line added? I don't want that.

There is still no indication in my app of this upcoming change.

elwin4297 · 3 weeks ago

Update. I entered a ticket today, the last day of the offer. Confirmed that the change was NOT set to go through. Needed screenshots of text offer to prove offer. Then agent manually entered change. All good now.

softech · 3 weeks ago

@elwin4297

no worries, it is NOT for a second line. The offer is for your current line, the line that you received the offer

You should see it as a scheduled plan change on your My Account > Change Subscription page. If you accepted it yesterday, you should see it today or tomorrow showing as a plan scheduled to be changed on your next renewal date

But if you want to be certain, or if you don't see it showing as a scheduled plan change, ask PM CS agent to confirm. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there