SIM reactivation

[gio2]

I have a dual sim phone and I was travelling abroad. While abroad I have deactivated the public mobile sim card from the phone (CAT S60, 6.0.1 Android version) by mistake. Is it possible to reactivate the sim card or do I need to get a new sim?

Thank you,

[Triguy]

If your account has not been paid over 90 days then your account would have been deactivated and you would need to purchase a new sim.

If you need a new sim can be purchased through Canadian Cell Supplies.com.  They have them on sale for $1.89.

[Anonymous]

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@gio2 wrote:

I have a dual sim phone and I was travelling abroad. While abroad I have deactivated the public mobile sim card from the phone (CAT S60, 6.0.1 Android version) by mistake. Is it possible to reactivate the sim card or do I need to get a new sim?

Thank you,

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What do you mean "deactivated"? Did you have service? Did you keep paying? Or did you stop paying and then 90 days went by after the term expired? Deactivated is a keyword around here.

[kb_mv]

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@gio2 wrote:

I have a dual sim phone and I was travelling abroad. While abroad I have deactivated the public mobile sim card from the phone (CAT S60, 6.0.1 Android version) by mistake. Is it possible to reactivate the sim card or do I need to get a new sim?

Thank you,

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@gio2 How long has the account been dormant?

[RosieR · Accepted solution]

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@gio2 wrote:

I have a dual sim phone and I was travelling abroad. While abroad I have deactivated the public mobile sim card from the phone (CAT S60, 6.0.1 Android version) by mistake. Is it possible to reactivate the sim card or do I need to get a new sim?

Thank you,

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Hi @gio2 you cannot reactivate a sim card.  You have to get a new Public Mobile sim card.

[419mainstreet]

According to SIMon:

Note: An old SIM can’t be reused if your account has already been deactivated