SIM network unlock pin???

[Russ_top1]

Hi!

I had my phone stolen about a month ago so i had my account put on hold. I have a new phone and SIM card but cant use it

Because it asks me for a pin #. I can't log into my acount because the site keeps telling me it sent a code to my phone number, which i obviously can't get. What do i do???

[Dunkman]

@Russ_top1 

You should be able to get 2FA code via email instead of text.  Do you see the link "Didn't receive code"?  Click on that link and it should be able to get 2FA email code instead.

If you see the warning SIM network unlock PIn on your phone, that might also mean that your new phone is locked to a previous carrier.  Need to contact that carrier for unlock code. 

[Handy1]

@Russ_top1  

send  a  private message   To CS_Agent

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