SIM charge from my Visa without my authorization

[Ollie0222]

I signed a SIM card for my mom for her temporary visit to Toronto for 1 month only in Jan, and I confirmed several times with the stuff that the SIM is not linked to my Visa, and if my mom doesn't need the SIM we don't need to do anything as the first month's fee is paid already, and the SIM would be expired automatically; however I realized the SIM is still charge from my Visa on a monthly basis without my authorization, but we never used the SIM from Feb to May (we start to use it one time when we check the connection via the phone).

I don't understand how your company can charge me without my authorization and without notifying me, especially with the circumstance that I confirmed in advance in this matter.

Now with the COVID situation I am not able to go to the store to get my month back, not sure if I can get any help in here. In these months all the companies are coming up with policy to benefit the customers, but Public is still taking advantage from us.

[CS_Agent]

Hello @Ollie0222 😄

For any inquiries please reach our Moderators by completing a ticket at the link below:
https://bit.ly/2HK8Bnb

Cheers,
Public Mobile Team

[Ollie0222]

It is a branded Public Mobile kiosk. As I mentioned, during this time they are closed, so I have no one to talk to.

They don't even mention that I can do something online, and I searched these days and found this page here. 

[Ollie0222]

1. No there is no account created. I just created the account like days before.

2. Yes as she is stuck in Toronto due to the COVID issue. I saw the SIM is charging me then we have it re-installed in the phone and start to use it this month.

[shep22]

@Ollie0222 hi after contacting the moderators check for reply in the envelope icon top right corner good luck 

[Anonymous]

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@Ollie0222 wrote:

I signed a SIM card for my mom for her temporary visit to Toronto for 1 month only in Jan, and I confirmed several times with the stuff that the SIM is not linked to my Visa, and if my mom doesn't need the SIM we don't need to do anything as the first month's fee is paid already, and the SIM would be expired automatically; however I realized the SIM is still charge from my Visa on a monthly basis without my authorization, but we never used the SIM from Feb to May (we start to use it one time when we check the connection via the phone).

I don't understand how your company can charge me without my authorization and without notifying me, especially with the circumstance that I confirmed in advance in this matter.

Now with the COVID situation I am not able to go to the store to get my month back, not sure if I can get any help in here. In these months all the companies are coming up with policy to benefit the customers, but Public is still taking advantage from us.

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Did you do the activation at just any retailer like Walmart or something? Or at a specifically branded Public Mobile kiosk?

If just a retailer then your issue is with them for erroneously and misleadingly setting you up on autopay.

If Public Mobile then maybe they might do something for you.

Either way, contact them as above.

The irony is that people come in here complaining that their autopay failed.

[geopublic]

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@Ollie0222 wrote:

I signed a SIM card for my mom for her temporary visit to Toronto for 1 month only in Jan, and I confirmed several times with the stuff that the SIM is not linked to my Visa, and if my mom doesn't need the SIM we don't need to do anything as the first month's fee is paid already, and the SIM would be expired automatically; however I realized the SIM is still charge from my Visa on a monthly basis without my authorization, but we never used the SIM from Feb to May (we start to use it one time when we check the connection via the phone).

I don't understand how your company can charge me without my authorization and without notifying me, especially with the circumstance that I confirmed in advance in this matter.

Now with the COVID situation I am not able to go to the store to get my month back, not sure if I can get any help in here. In these months all the companies are coming up with policy to benefit the customers, but Public is still taking advantage from us.

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@Ollie0222  The only way that your plan would be renewed is that if your credit card was on file and Auto-Pay was enabled. From above, it appears that you activated your Mom's sim at a retail location. Please note that these are not Public Mobile employees. It appears that the staff at that retail location mislead you because the only way that plan would have expired is that if it was activated with a voucher.

1. Do you know if a selfserve account was created for your mom's account?
2. DO you still have  your mom's sim card?

[RossN · Accepted solution]

@Ollie0222 click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator they can help you with your issue. you must be on autopay if you are being charged every 30 days go into your self serve and remove your cc