SIM card will not activate

[CatherineBD]

I am trying to set up a new phone and new number for my son. I have completed all the activation steps, received a confirmation email, but the phone still has no service. I don’t know what else to do.

[RosieR]

---

@CatherineBD wrote:

That seems to be all we needed to do. Turned it off, then back on, now it works. Thank you!

---

Hi @CatherineBD sometimes we here in forums over-complicate the issue lol.  Nice to hear that the simple solution was just to turn off the phone and then back on as suggested by @sunflowershine .  Stay safe!  Cheers!  😊

[CatherineBD]

That seems to be all we needed to do. Turned it off, then back on, now it works. Thank you!

[will13am]

@CatherineBD , was your credit card charged?  Are you able to access the self serve account?

[sunflowershine · Accepted solution]

@CatherineBD Maybe you can turn off your phone and turn on again.

[esjliv]

---

@CatherineBD wrote:

I am trying to set up a new phone and new number for my son. I have completed all the activation steps, received a confirmation email, but the phone still has no service. I don’t know what else to do.

---

Try one or more of the below:

*rebooting your phone

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

[Triguy]

Try rebooting his phone.  Also log into his self serve account and mark the phone lost then wait 5 minutes and mark it found.  If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[CatherineBD]

It is a new number, chosen on the Public Mobile activation page. There wasn’t anything to port. This is my son’s first phone.

[Triguy]

Did you port (transfer) the phone# over to PM ?