SIM card puk

[Rob19]

I need my puk

[softech]

@Rob19 

you still have not got the PUK yet?

for this error , open ticket with PM support and they can provide you the PUK

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Rob19]

 

[computergeek541]

---

@Rob19 wrote:

I need the steps to unlock my SIM card 

---

Only a Public Mobile customer support agent can provde you with the SIM card's PUK.  To get that, open a ticket using the chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If your phone is asking for a SIM Network Unlock PUK, that means that your phone is locked to another carrier.  That carrier would have to get the phone unlockeed for you.  In some cases, the manufactuer could also help.

Which message is it displaying on your phone's screen?

[Rob19]

I need the steps to unlock my SIM card 

[softech · Accepted solution]

@Rob19 

You need to provide us more info. Like are you using a new phone on PM network? or You have been using SIM PIN for safety and entered it wrong multiple times and seeing a PUK unlick code prompt now?

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 

call  Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

If the message is "SIM network unlock PIN" or "SIM ME lock code NP"  or  on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)