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SIM card not delivered

Solo
Good Citizen / Bon Citoyen

I don't understand card back in February I have not received it yet how do I go about receiving another one

 

3 REPLIES 3

@JoyLuck 

 

I might just macro this response 🙂 LOL

Naepalm
Mayor / Maire

@Solo wrote:

I don't understand card back in February I have not received it yet how do I go about receiving another one

 


You should have received an email that looks like this... Like the day of ordering it. It has now been two months and you are asking now? Not meaning to criticize and I'm sure you have a good reason for not asking for two months. You can talk with SIMon and put in a ticket for lost SIM or SIM not delivered. But it has been so long you may not get one...

You can go here to get another one: NEW SIM

Screen Shot 2020-04-11 at 9.03.20 PM.png

JoyLuck
Mayor / Maire

@Solo wrote:

I don't understand card back in February I have not received it yet how do I go about receiving another one

 


Please use the chatbot  SIMon to help you solve your issue. If SIMon cannot solve  your issue then you have the option to contact a moderator.

 

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

 

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

 

Step 2: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

 

Step 3: Simon will present you with two choices. Choose “Account-specific question”

 

Step 4: Then choose “No, I want a human”

 

Step 5: Create your ticket

 

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

 

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

 

Moderators are available:

 

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time

 

Need Help? Let's chat.