SIM card not activating

[am220856]

I bought a physical SIM card, I cant activate it.

[hTideGnow]

hi @am220856 

did you use the PM app to start the subscription?  What error you got?  You can give us more details

or ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[Handy1]

@am220856  You need to use the public mobile app to activate not website has you tried the public mobile app yet to activate ?