SIM card locked

[Alwa]

My phone SIM is locked due to many wrong passwods

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[hTideGnow]

hi @Alwa 

you don't use chat, you submit ticket.  We provided you how to submit ticket and it will only help if you follow

posting more messages here won't help 

[Alwa]

do you think it is fair that a client like me been on the chat line for the last 4 hours without any result or success to have a chat with a live agent that is too much on my nerve.

[hTideGnow]

 hi @Alwa 

first, we are just customers in the community here, we cannot help SIM pin lock

PM is Public Mobile.  Public Mobile support can help but only if you submit ticket. 

[Alwa]

even Ticket does not go through

[hTideGnow]

---

@Alwa wrote:

very desprate to unlock my phone need PUK to unlock SIM

---

hi @Alwa 

if you need the code quick, submit a ticket now, check my post above

[Alwa]

very desprate to unlock my phone need PUK to unlock SIM

[hTideGnow]

hi @Alwa 

is it device pin lock or sim card pin lock?

PM can only help with SIM PIN lock.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage