SIM card did not arrive

[atmamanpreet]

Hello, 

I purchased a SIM card on Nov 20 and it's now Dec 8 and it has not arrived. The help chat says I have to submit a ticket to resolve this. How to I submit a ticket?

[Dunkman]

@atmamanpreet 

It sometimes can take up to 3 weeks to receive a SIM card order. 

If you are having trouble submitting  a ticket, private message customer service agent team:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include your relevant details in your message and check your private message inbox for response (envelope upper right corner). It will take a few hours for response.