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SIM card activation failure

deannaspag
Great Neighbour / Super Voisin

I tried activating my SIM, after all the info was submitted I received an error message saying the activation failed and to visit the community for help. I tried visiting the community but there's nothing that can help. It would be great if there could be a more detailed error message to explain what's going on. It looks like the transaction was processed but the activation failed. When I tried to activate again it said the SIM card has been taken... 

This is not a good start to switching phone companies. and it looks like this error happens often. I wasn't porting a phone number, just a simple new activation. Someone please help. 

3 REPLIES 3

samshikari
Good Citizen / Bon Citoyen

Hey @Saray_O

Wondering if you can take a look at my PM. Thanks!

Saray_O
Deputy Mayor / Adjoint au Maire

Hi @deannaspag

 

I'm really sorry about this! I just sent you a private message.

*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

hummuschips
Town Hero / Héro de la Ville
Does your SIM card work? If it does, I would try this and see if it resolves your issue. If not, you'll have to contact a mod to fix it.

http://productioncommunity.publicmobile.ca/t5/Self-Serve/FAILED-ACTIVATION-READ-THIS/m-p/103590
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