SIM activation error

[katieleverett]

When trying to activate a SIM for the first time, there was an error. Now I can't sign in (username or password "wrong") and I can't make a new account because SIM is now invalid. Credit card was still charged. Now what?

[computergeek541]

---

@esjliv wrote:

Hi @katieleverett,

Did you say your username is wrong as well? If you know your username try the

"Forget your password" option.

---

In the case, the forgot password option is unlikely to work. When these strange errors happen during the activation process, the self serve login tends not to have been created at all.  When this happens, usually only a moderator can fix this situation.

[esjliv]

Hi @katieleverett,

Did you say your username is wrong as well? If you know your username try the

"Forget your password" option.

If that does not work, contact the Moderator_Team with this link.

Hope this gets resolved soon for you.

[Jb456]

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incongnito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

[gpixel · Accepted solution]

@katieleverett since your credit card was charged, insert the sim in your phone and test if you have service.

for your account, use your browser in incognito or private mode and try to login

to fix your account if it's still not logging you in contact customer support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message