SIM Card Replacement Not Processing

[JohnD56]

When attempting to purchase a replacement SIM card, the site refused to process the payment. The error message stated that while my card had processed successfully, the transaction would not process, and to contact support. A second attempt was the same. 

I used the credit card attached to auto-pay on the account, and tried to process the transaction on the mobile website. 

[hTideGnow]

hi @JohnD56 

don't buy the sim card from PM site if they didn't charge your credit card, you can buy it cheaper from Amazon

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG

but in case they charged you, ask PM support agent to check and help

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage