I had to swap my SIM card yesterday as my phone stopped working and didn't show PM carrier on the home screen. Purchased a new SIM. Swapped the new SIM on my PM Self-Serve account. I can make calls, but cannot receive calls. I factory reset my phone. I reset mobile network settings and still cannot make calls. People have tried to call me and stated that my number is not in service.
open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.to check your account,
type: Contact Us and Other
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Yes I know. It was added information for the fact that you tried the lost/stolen function in an attempt to fix the problem. I would say it's not your sim. I would say it's your account. Even from the start I would not have suggested replacing the sim. But here you are.
Adding - and what about texting and cellular data?
"Switched" as in ported out? After January? Then you came back? Then you would be on points.
But if you are seeing the reward dollars added to your account at renewal then you're on rewards. So if the system bug is still with us after the recent system change then the rewards won't properly pay in on your next renewal. After that then you'll need to get them to add the reward amounts to your account. So watch for the rewards after your next renewal.