See if you can gain access to your publicmobile account - they will need to be able to send a text message to your phone number. If it is a "number port" - you might be able to put your old SIM card back in. Then you should see text message from the publicmobile with an access code for your account.
If you need to make a payment to complete the account, you can do so if you choose. If your SIM activation/number port is messed up; you need to wait for the moderator to respond - this is currently 72 hours! Just plug your old SIM in and chill if you can.
If you do need to send message to the moderator (sounds like it) make sure you include all the information, in a table, make it easy for them. Give them a one-liner for the trouble issue itself, and then a table with all your info. If it is a port, give them the account number, your IMEI, your subscriber name exactly as it appears.
For your publicmobile information, give them the SIM, your email, your backup phone number, and your desired plan. Anything else; your impressions of publicmobile, etc. post that to the forum instead - the moderators already know people are not happy with the support model.
