Rewards

[JcCameron]

Since opening my account I've recieved 2 points per month and also a 10% rate reward points of 4 per month. Now in may I've only recieved 1.75 and no 10% rate rewards. Why is that? I haven't changed anything.  @CS_Agent 

[wetcoaster]

I can't explain the missing 10%, unless your renewal was just last night - the bonus takes a couple of days to show up.

If you used a referral code there was $10 referral bonus in your available funds and your payment would have ben $30 plus tax instead of $40, correct? Points are only awarded on the money that you actually pay into the account (before tax). So if, down the line, you are redeeming 15 points for a credit, that renewal will charge your card plan cost minus the $15 credit and the points will be calculated on plan cost minus credit.

[JcCameron]

Yes I only started with public mobile 2 months ago

[hTideGnow · Accepted solution]

HI @JcCameron   how long you joined PM?  I think you are getting the 3x points promotion for 12 months.  Maybe it is 12 months already?

or you changed plan?

if not, nothing change, and less than 12 months,  please submit ticket to CS agent at:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437