This is a normal message when a referral suspends their account via lost/stolen...even for 30 seconds. Pm used to send out a text saying you gained a referral when that same referral would resume their service. They no longer do this nor do you get a text when a referral ports out or has their account cancelled and deactivated.
When a referral suspends their service via lost/stolen you will almost immediately recieve this text during regular business hours. If you log into your self serve account at that time you will see both the $1 reward (pending) disappear along with the last 4 digits of their phone number. Once they resume their service both the $1 reward and their phone number return to the rewards page in your self serve account.
I currently have 12 referrals. One is suspended via lost/stolen. The $1 reward and their last 4 digits of their phone number do not show up in my rewards section of my account until it is unsuspended and reactivated.
