10-23-2025 04:33 PM
Hello!
I converted 15 points from my rewards to data and I have gotten an email confirming that it would receive it within 24 hours but it's now more than 48 hours and I am still yet to receive it. Kindly help.
Thank you.
10-23-2025 05:32 PM
Tuesday. No i didn't restart, will try that now. Thank you.
10-23-2025 04:50 PM
When did you convert the points? Did you restart your phone?
Also check the Usage Breakdown on the Overview page to see if the data redeemed is there.
10-23-2025 04:38 PM
Isnt it 20 point for $20 now?
Ask PM to check
Since you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote
