Rewards not applied?

[maninz]

Hi there,

I signed up for Public mobiel during the 12g/90 days $120 promo back in the fall.

I had $6 in auto pay and $6 in refer a friend rewards. However, I was charged $117 for my next pay period.

How can I get this corrected?

thanks,

Maninder

[WearySky]

You can see exactly what the charges were on your last renewal in the self service area (specifically, at this page)... Here's a screenshot of mine:

You can see my total charges were $246, -126 for the fall promo (to make my total 90 day cost $120)... And then my automatic top-up amount of $78 (that's the amount I was billed - this page doesn't include taxes on either amount due or amount charged), $15 in refer-a-friend rewards (should actually have been $24, but there was a system glitch so 3 of my referrals didn't get applied, hence the $9 balance adjustment a few lines below, thanks to one of the mods), autopay reward of $6, and community reward of $12. (ignore the US roaming at the bottom, that was a separate transaction).  You should be able to figure out yours accordingly as well.

[hv397]

@maninz,

you can refer to following article regarding Rewards for better understading. This might help you in finding how it applied to you case.

All about Rewards

-Hv397

[Samianauman]

If you have doubts about it send a msg to mod to get confirmation if you have refferal and autopay enabled then send a private msg to mod

[maninz]

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@Samianauman wrote:
Goto your my reward page to see if you still have those refferal sometime if your refferal accounts get suspended then you won't get reward for those

---

Yup referral rewards still there. I just got a friend to sign up and got another referral from him too.

Next payment should be $105 plus tax. I'll keep an eye on it.

[Samianauman]

Goto your my reward page to see if you still have those refferal sometime if your refferal accounts get suspended then you won't get reward for those

[xCameron94x]

that could be possible, maybe you had a few community rewards kicking around. You can go through your payment history to see what funds/rewards were added. If you notice any variance I would message a mod to have a look at your account

[maninz]

Im in ON, with tax it would be 122. I might have had some funds already in my account and then charged the remaining 117 to my card.

That could possible be it.

[xCameron94x]

120-12=108

This is the before tax price. What province are you located in? Apply your tax percentage to the 108, and see if it totals up to $117