Hi Community,
We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.
If you are having problems connecting to your mobile data services, try one of the following steps to restore data:
- Toggle Airplane mode ON, wait 30 seconds, and switch it back off
- Restart your device
In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.
Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.
Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.
Update 2 (2:09pm ET, May 28): Thank you for your patience as our teams have worked to restore services to their normal state. At this time, your service should once again be functioning normally. Please follow the steps listed above (airplane mode on/off, restart your device), to restore your service.
Update 3 (4:35pm ET, May 28): Our technical teams have completed additional updates to resolve any residual issues that some customers were experiencing. Any remaining customers that were experiencing issues should once again follow the airplane mode steps listed above to restore services to their normal state. For anyone that is still experiencing issues with their services, please open a support ticket for further assistance.
