Resetting my password

[bigiron2008]

I forgot my password for my account and when I followed the instructions to reset it I didn't receive an email from public. It has been 20 minutes.  Very frustrating. Please help.

[will13am]

Please don't harm the messenger.  According to the knowledge base article, the recommendation is to contact the moderator team if the password reset email is not received after 6 hours.  This lag time is extremely long, but this is what the knowledge base says to do.  Most sites send a time sensitive email that expires after an hour or two.  I hope the password reset link time out is much longer than 6 hours. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Community-and-Self-Serve-Accounts/ta-p...

[popping]

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@bigiron2008 wrote:

I have checked everything and I'm certain I put in the right email address. 

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It is time to send moderator a private message for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[bigiron2008]

I have checked everything and I'm certain I put in the right email address. 

[KMG]

Supposedly, this has been fixed.  But perhaps not.

https://productioncommunity.publicmobile.ca/t5/Announcements/RESOLVED-Delay-in-receiving-Self-Serve-...

If the email doesn't arrive, contact the Moderator Team to reset your password.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

[Sdouglass]

Hello!

Have you had the opportunity to check your spam or promotions folder?