Reset password not working

[jdtestinternal]

I have tried to reset my password mutliple times today and have not received the link. @CS_Agent

[matbasm]

@jdtestinternal, the reset usually doesn't work.   Just send a private message to the moderator team and they will reset your password.   Be sure to include your account number and PIN to help speed things up.   Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

[mimmo]

Yeah the reset doesn't work you need message the mods.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile