Request port in my number

[Charlenegh]

Hi I have register with Public Mobile last Thursday however my old cell provider did not receive a request to have my number transfer with them. This is causing any call to come in to go straight to my old provider voice mail so I can not receive any calls. Please send a request to Bell to have my number transfer to you guys. 

Thank you 

[BKNS27]

@Charlenegh 

As noted by @darlicious, you need to keep your Bell SIM in the phone and wait for a text from Bell that you are porting over to PM with a YES. There is a 90 minute window for you to reply. 

If you missed this window, you need to contact a moderator by clicking on the SIMon chat button and ask to contact a moderator or a human. The other method is click on the envelope icon and message a moderator to help you complete your porting process.

[ShawnC13]

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@Charlenegh wrote:

No I did not change my number I wanted to keep my number therefore Public Mobile had to ask Bell to release my number to them 

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When you signed up did you put in that you wanted to port in a number from a previous provider?

[darlicious]

@Charlenegh 

Just make sure you reply YES to the text this time....you probably removed your bell sim card too soon when you first activated.

[Charlenegh]

No I did not change my number I wanted to keep my number therefore Public Mobile had to ask Bell to release my number to them 

[softech]

@Charlenegh  when you call out from your PM SIM, does the other party seeing your OLD phone number (the number you have with Bell)

If so, your porting process was hung but you can quickly re-trigger the process, just need to call the Porting department (I will Private Message you,  I guess you have the number now)

If the other party see a completely new number, then you need to contact mod to re-request the porting altogether.

[darlicious]

@Charlenegh 

Already in your private message box. The envelope icon top right of your screen beside your avatar.

[Charlenegh]

Yes I would like the number please.

[darlicious]

@Charlenegh 

You have to options:

Contact the moderators to reinitiate your port request by clicking on the chat bubble at the bottom right corner of your screen. Type in request port and human and follow the prompts to submit your ticket.

Or

Call the telus porting department. I will private message you the number. Have your bell account # ready. Put your bell sim back in your phone and respond YES within 90 minutes of recieving the porting authorization text. You can then put the pm sim back in and your port will complete within a few minutes to max 2 hours.

[esjliv]

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@Charlenegh wrote:

Hi I have register with Public Mobile last Thursday however my old cell provider did not receive a request to have my number transfer with them. This is causing any call to come in to go straight to my old provider voice mail so I can not receive any calls. Please send a request to Bell to have my number transfer to you guys. 

Thank you 

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@Charlenegh 

To request the port again contact the Moderators.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

Type "I haven't received the authorization SMS"

Select "Contact Us"

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)