Removing Payment Card From My Account

[Jay58]

Hi. 
I'm looking to cancel my Public Mobile service and want to make sure my payment card on file is not charged again.

How can I remove my credit card or payment method from my account? If it's not possible to remove it, what steps do I need to take to ensure there are no future charges or automatic renewals?

Thank you for your help!

[hTideGnow]

hi @Jay58 

you can ask PM agent to remove the credit card.  Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage